Mendable: AI-Powered Chatbot for Technical Documentation
Mendable is an AI-powered chatbot platform designed to transform your technical resources, such as documentation, product manuals, and internal knowledge bases, into easily accessible and readily available information. It allows you to build an LLM chatbot that understands your specific technical content and answers customer and employee questions accurately and efficiently.
Key Features
- Data Integration: Seamlessly connects to various data sources, including Google Drive, Salesforce, and Zendesk, using OAuth 2.0 for secure integration.
- Customizable Models: Supports GPT-3.5-Turbo and GPT-4, with more base models coming soon. Allows for customization of base model properties and prompt edits to prevent hallucinations and maintain desired voice and format.
- Continuous Learning: The "teach the model" feature enables continuous training through answer correction, ensuring the chatbot constantly improves its accuracy.
- Enterprise-Grade Security: Offers robust security features like SOC 2 Type II certification, SSO (SAML, OIDC, OAuth), RBAC, BYOK/BYOM, and rate limiting.
- Flexible Deployment: Deploy Mendable internally, externally, or both, using the provided API for seamless integration into your existing systems.
- Comprehensive Analytics: Provides insights into user queries, interactions, and satisfaction levels, allowing for model fine-tuning and performance optimization.
- Tools and Actions: Integrates with various APIs, enabling the AI to access tools for augmentation and actions for automation.
- Customizable Components: Offers a variety of components, including search bars and chat bubbles, that can be customized or used to build your own integrations.
Use Cases
Mendable caters to a wide range of use cases, including:
- Customer Success Enablement: Decrease ticket and activation times with an AI assistant that provides instant answers to customer questions.
- Sales Enablement: Build trust with prospects by providing accurate and readily available technical information.
- Product Copilot: Speed up product adoption by integrating a technical assistant directly into your application.
- Internal Knowledge Base: Improve internal efficiency by providing employees with quick access to critical information.
Pricing
Mendable offers a free plan with limited message credits, as well as enterprise and custom plans for larger organizations with specific needs. Pricing for custom plans is determined by use case (internal vs. external), total usage, and any custom feature requests.
Comparisons
While Mendable shares similarities with other AI chatbot platforms, its focus on secure integration with technical documentation and continuous learning through user feedback sets it apart. Unlike some competitors that rely solely on general knowledge bases, Mendable leverages your organization's specific knowledge for more accurate and relevant responses.
Conclusion
Mendable provides a powerful and secure solution for building AI-powered chatbots that understand your technical resources. Its flexible deployment options, continuous learning capabilities, and robust security features make it an ideal choice for organizations of all sizes seeking to improve customer support, sales enablement, and internal knowledge management.
