Business Live Chat Software to Power Your Customer Service | Social Intents
Social Intents offers a seamless live chat solution integrated with your favorite platforms like Microsoft Teams, Slack, Google Chat, and Zoom. This eliminates context switching and streamlines communication with customers. The platform empowers businesses to build AI-powered chatbots, resolving up to 75% of website inquiries automatically, while seamlessly handing off complex issues to human agents.
Key Features and Benefits
- Multi-Platform Integration: Connect directly with customers from Microsoft Teams, Slack, Google Chat, Zoom, or Webex – no need for extra software.
- AI-Powered Chatbots: Build and train AI chatbots to handle routine questions, freeing up your team to focus on more complex issues. Reduce customer service costs and improve efficiency.
- Hybrid Support: Combine the speed and efficiency of AI chatbots with the personal touch of human agents for optimal customer support.
- Enhanced Customer Satisfaction: Provide real-time support, leading to increased customer happiness and loyalty.
- Improved Team Efficiency: Streamline workflows and reduce context switching, allowing your team to focus on high-priority tasks.
- Lead Generation and Sales Automation: Capture leads, pre-qualify visitors, and automate sales processes through AI-powered chat interactions.
- Customizable Chat Widget: Tailor the chat widget to match your brand's aesthetic and integrate seamlessly with your website.
- Robust Integrations: Connect with your CRM, ticketing, and marketing systems for streamlined data management.
- Affordable Pricing: Choose from a range of plans to suit your business needs, with no contracts and a 14-day free trial.
How Social Intents Works
Social Intents simplifies customer communication through a three-step process:
- Connect: Integrate Social Intents with your preferred communication platforms (Microsoft Teams, Slack, Google Chat, Zoom, or Webex).
- Embed: Add the live chat widget to your website using a simple code snippet or dedicated plugins for popular platforms like Shopify, WordPress, Bigcommerce, and Wix.
- Chat: Engage with website visitors directly from your chosen platform. Train your chatbot using website content, files, and PDFs for seamless automation.
Pricing and Plans
Social Intents offers various plans to cater to different business sizes and needs. Key features across plans include:
- Unlimited Team Members: Add as many team members as needed, without per-agent pricing.
- Third-Party Integrations: Connect with your existing CRM, ticketing, and lead systems.
- 14-Day Free Trial: Test the platform risk-free with a 14-day trial.
Specific features and pricing vary across plans; refer to the Social Intents website for detailed information.
Comparisons
Compared to other live chat solutions, Social Intents stands out with its seamless integration with popular workplace tools, its robust AI chatbot capabilities, and its focus on improving team efficiency and customer satisfaction. Unlike some competitors that require extensive setup or training, Social Intents offers a user-friendly interface and quick implementation.
Conclusion
Social Intents provides a comprehensive live chat solution that empowers businesses to enhance customer service, improve team efficiency, and drive sales. Its AI-powered features, multi-platform integration, and affordable pricing make it a compelling choice for businesses of all sizes.
