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Duckie: AI-Powered Customer Support for Faster Resolutions

Duckie

Duckie is an AI-powered customer support assistant that helps technical support teams resolve issues faster and more efficiently, integrating with popular tools like Slack, Zendesk, and Intercom. It offers AI support agents, AI copilot assistance, and log investigation capabilities.

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Duckie: AI-Powered Customer Support for Faster Resolutions

Duckie: AI-Powered Customer Support for Technical Teams

Duckie is a revolutionary AI-powered customer support assistant designed to empower technical support teams. It integrates seamlessly with tools like Slack, Zendesk, and Intercom, providing accurate and efficient responses to customer inquiries. Duckie goes beyond simple automation, offering features like AI support agents, AI copilot assistance, and log investigation capabilities, all while maintaining high security standards.

Key Features

  • AI Support Agent: Automatically responds to support tickets, drafting responses for agents to review and send to customers. This significantly speeds up response times and improves efficiency.
  • AI Support Copilot: Empowers support agents with an AI copilot that searches knowledge bases directly from Slack or helpdesks, providing instant, relevant answers and materials to resolve issues.
  • Log Investigation: Analyzes technical issues by examining logs, code changes, dashboards, and customer data, helping troubleshoot and resolve tickets quickly. It identifies patterns and provides context to support agents.
  • Auto-updates and Reminders: Keeps the support team informed with automatic updates and reminders, tracking code commits, product changes, and linking Jira tickets and pull requests to support issues.

Benefits

  • Faster Resolution Time: Duckie significantly reduces resolution time by providing immediate answers and insights.
  • Increased Ticket Resolution: Support agents can resolve more tickets per day due to increased efficiency.
  • Reduced Escalations: Fewer issues need escalation to engineering teams, freeing up engineering resources for other tasks.
  • Improved Customer Satisfaction: Faster response times and accurate solutions lead to happier customers.
  • Enhanced Team Productivity: Support agents can focus on complex issues, while Duckie handles routine tasks.

How Duckie Works

Duckie integrates with existing support and engineering knowledge repositories, extracting data on support interactions, customer issues, and engineering systems. Its proprietary AI framework continuously analyzes this data to identify patterns and trends, adapting to new information in real-time. Advanced LLMs and machine learning models ensure high-accuracy information processing and output generation.

Integrations

Duckie integrates with popular tools such as Slack, Zendesk, and Intercom, providing a seamless workflow for support teams.

Security and Privacy

Duckie prioritizes security and privacy, complying with the highest security protocols and standards. Data is encrypted at rest and in transit, and its DPA complies with GDPR and CCPA.

Pricing

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Conclusion

Duckie is a powerful AI-powered customer support solution that can significantly improve the efficiency and effectiveness of technical support teams. Its advanced features, seamless integrations, and commitment to security make it a valuable asset for any B2B SaaS company.

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