inSided: Customer Success Community Software
inSided is now Gainsight Customer Communities, providing a central hub for customer self-service. This platform fosters engagement through peer-to-peer discussions, events, and segmented user groups. It streamlines product feedback, updates, and communication, ultimately boosting customer advocacy and satisfaction.
Key Features
- Community Platform: A single platform for customer engagement across various categories and user groups. Facilitates events, news, and gamification.
- Knowledge Base: Transforms traditional support portals into a customer success knowledge base with guides, tutorials, and user-generated content.
- Product Feedback & Ideation: Enables customer involvement in product development through idea generation, prioritization, beta testing, and discussions.
- Product Communication: Keeps customers informed about new product developments, releases, and roadmap updates.
- In-App Embeddables: Provides easy access to relevant knowledge, updates, and best practices directly within the product.
- Integrations: Seamlessly integrates with existing success and support tech stacks (Gainsight, Salesforce, Zendesk) for a holistic customer view.
Benefits
- Increased customer engagement and self-service.
- Reduced customer support inquiries.
- Improved product feedback and ideation.
- Enhanced customer advocacy and satisfaction.
Case Studies
- Cognite: Achieved 99% customer and partner registration, a 51% increase in external engagement, and over 60,000 page views.
- Gong: Saw 36% of accounts participating in the community, 20,000 unique visitors, and over 1,200 one-on-one meetings.
- Pipefy: Reduced support tickets significantly, with 95% of inquiries now solved by peers, resulting in 50% year-over-year growth.
Pricing
Contact inSided for pricing information.
Conclusion
inSided offers a comprehensive solution for building thriving customer communities, leading to increased engagement, satisfaction, and advocacy. Its intuitive design and robust features make it a valuable asset for businesses seeking to improve customer success.
