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Assort Health: AI-Powered Call Center Solutions for Healthcare

Assort Health

Assort Health's AI-powered call center solution reduces costs, improves patient experience, and resolves staffing shortages. Book a demo today!

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Assort Health: AI-Powered Call Center Solutions for Healthcare

Assort Health: Revolutionizing Healthcare Call Centers with AI

Assort Health leverages industry-leading generative AI to transform healthcare call centers, dramatically reducing costs and improving patient experiences. This innovative solution tackles the "Call Center Crisis" head-on, addressing staffing shortages and overwhelming call volumes.

The Call Center Crisis: A Perfect Storm

The post-COVID era has seen a significant rise in call center challenges. Staffing shortages, increased call volume, and operator burnout are common issues. Assort Health addresses these challenges directly:

  • Staffing Shortages: The healthcare industry faces a 36% post-COVID staff turnover rate, making consistent hiring and training a constant struggle.
  • Overwhelming Demand: Mondays see a 170% increase in calls, making adequate staffing nearly impossible.
  • Poor Access: 11% of calls go unanswered due to long hold times, leading patients to seek care elsewhere.

Assort Health's Solution: AI-Powered Efficiency

Assort Health's generative AI agents provide a comprehensive solution, handling various call center functions with remarkable precision and care:

  • Medical Scheduler: Schedule, cancel, confirm, or change appointments 24/7.
  • Switchboard: Direct calls to the appropriate line and answer questions about location, hours, parking, etc.
  • Call Deflection: Offer online forms for scheduling, patient intake, and more.
  • After-Hours Support: Provide 24/7 scheduling capabilities.
  • Provider Triage: Intelligently route calls to the most appropriate provider using custom AI-enhanced rules.
  • Engage & Remind: Send customized links and messages for reminders, scheduling, and important alerts.

Key Benefits and Results

Assort Health delivers impressive results:

  • 81% decrease in call drop rate: From 41% to 8% in 30 days.
  • 89% decrease in wait time: From 11 minutes 5 seconds to 1 minute 16 seconds in 30 days.
  • 2.7x call drop rate decrease
  • 62% cost reduction
  • 7% revenue increase
  • 1M+ patient interactions

Seamless EHR Integration

Assort Health integrates with 84+ EHR systems, utilizing open standards like HL7 and FHIR for easy implementation. If your EHR isn't listed, Assort's adaptable system can likely integrate using open standards.

Real-World Success Story

Kemuel Carey, CEO of Peninsula Orthopaedic Associates and 2025 AAOE Innovator Award Nominee, states: "Voice AI isn’t just automation—it’s about performance. Assort Health’s AI seamlessly navigates our scheduling algorithms, scheduling appointments with remarkable precision and care. In just 30 days, we cut hold times from 11 minutes to 1 minute and booked more accurate appointments with operational efficiency."

Conclusion

Assort Health offers a powerful solution to the healthcare call center crisis. By leveraging AI, healthcare providers can improve patient access, reduce costs, and enhance operational efficiency. Ready to transform your practice? Book a demo today!

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