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Yellow.ai: AI-Powered Customer Service Automation for Enterprises

Yellow.ai

Yellow.ai is an AI-first customer service automation platform for enterprises. Experience human-like conversations, 90% automation, and 150+ integrations. Trusted by 1100+ global brands.

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Yellow.ai: AI-Powered Customer Service Automation for Enterprises

AI-First Customer Service Automation for Enterprises: Yellow.ai

Yellow.ai is an AI-powered customer service automation platform designed for enterprises. It offers human-like voice, chat, and email interactions, powered by its in-house LLMs and 150+ integrations. The platform boasts 90% automation capabilities with 24/7 self-service options, trusted by over 1100 global brands.

Key Features

  • Human-like Conversations: Yellow.ai facilitates natural, empathetic conversations across various channels.
  • Speed and Accuracy: In-house LLMs ensure quick and accurate responses.
  • Extensive Integrations: Seamless integration with 150+ tools for faster deployment.
  • High Automation: Achieves 90% automation with 24/7 self-service capabilities.
  • Multilingual Support: Supports communication in 135+ languages.
  • Sentiment Detection: Dynamic AI agents detect and respond to customer sentiments appropriately.
  • Enterprise-Grade Security: Adheres to ISO, HIPAA, SOC2, and GDPR standards.
  • Fast Time to Value: 50% faster implementation thanks to integrations and expert services.

Use Cases

Yellow.ai caters to diverse industries, streamlining customer service across various sectors. Its applications include:

  • Customer Service: Provides 24/7 support, reducing customer effort and enhancing satisfaction.
  • Employee Experience: Improves internal communication and support processes.
  • Specific Industries: Tailored solutions for BFSI, healthcare, utilities, retail, and more.

LLMs and AI Models

Yellow.ai leverages its own proprietary LLMs, including YellowG LLM and Orchestrator LLM, to power its AI agents. These models enable contextual conversations and require zero training, leading to improved customer satisfaction.

Security and Compliance

The platform prioritizes security and compliance, adhering to industry-leading standards and certifications to protect sensitive data.

Success Stories

Yellow.ai has numerous success stories, including Pelago (a travel experience platform) which automated 50% of product inquiries and handled 104K+ messages monthly. Cipla successfully used Yellow.ai to enhance respiratory health education in nine languages.

Conclusion

Yellow.ai offers a comprehensive AI-powered customer service solution, providing enterprises with a robust, secure, and scalable platform to enhance customer interactions and operational efficiency. Its focus on human-like interactions, multilingual support, and advanced AI capabilities positions it as a leader in the customer service automation space.

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