Voctiv: AI-Powered Omnichannel Customer Engagement
Voctiv utilizes next-generation AI agents to revolutionize customer service across various industries. Its AI-driven omnichannel support unifies communications across voice, text, and digital channels, creating seamless customer interactions. This platform handles a significant portion of customer interactions, leading to increased conversions and reduced service costs.
Key Features
- Human-like Conversations: Voctiv's Generative AI produces natural, context-aware interactions that adapt to individual customer needs. The AI is so sophisticated that 99% of users can't distinguish it from a human agent.
- Rapid Deployment: Businesses can launch customized AI solutions within just 3 weeks, ensuring a quick return on investment.
- Intelligent Scaling: The AI engine efficiently handles multiple intents simultaneously, accurately understanding and responding to complex inquiries across diverse industries.
- Omnichannel Support: Voctiv's AI assistants seamlessly engage customers across various platforms, including voice, text, email, and social media, providing a unified experience.
Industries Served
Voctiv's solutions cater to a wide range of industries, including:
- Banks and Finance
- Insurance
- Telecom
- Retail and E-commerce
- Public Sector
- Transport and Logistics
- Service Companies
Benefits
- Increased Conversions: Experience a 20% boost in conversions by automating customer interactions.
- Reduced Service Costs: Lower customer service costs by up to 3x.
- Improved Customer Service: Provide 24/7 intelligent support and significantly reduce customer wait times.
- Efficient Handling of Interactions: Automate up to 80% of customer interactions.
Partnership Opportunities
Voctiv offers partnership opportunities for businesses looking to expand their offerings with cutting-edge AI solutions. Partners can offer rapid deployment of customized AI solutions, generating new revenue streams and differentiating their services in the market.
About Voctiv
Voctiv is committed to developing innovative AI solutions that transform customer-business communication. The team comprises linguists, engineers, and AI specialists with expertise in neural networks, machine learning, and telecom.
