VOCADS: Revolutionizing Customer Feedback with Voice Surveys
VOCADS leverages the power of generative voice AI to transform traditional surveys, offering richer data and significantly reducing the costs associated with qualitative research. Unlike traditional methods, VOCADS provides a more engaging and efficient way to gather customer insights.
The Limitations of Traditional Surveys
Traditional surveys, often relying on star ratings, emojis, or closed-ended questions, provide limited insights into customer sentiment and preferences. Qualitative surveys, while offering richer data, are often time-consuming and expensive, hindering the ability to scale customer knowledge initiatives.
Existing survey methods also suffer from several drawbacks:
- Lack of Personalization: Checkboxes and dropdowns lack the interactive element of a conversation.
- Lengthy Response Times: Open-ended written questions can be tedious for respondents.
- Impracticality: Written formats aren't always suitable for various settings (e.g., busy retail environments).
VOCADS: A Superior Approach
VOCADS addresses these limitations by offering:
- Rich Data at Low Cost: Increase survey response rates by up to 25% with voice, gathering three times richer verbatim data.
- Enhanced Customer Engagement: Voice surveys provide a more natural and engaging experience, leading to more detailed and honest feedback.
- Automated Analysis: Generative voice AI correlates questions and answers, refining imprecise responses and generating detailed reports with summaries and recommendations in real-time.
How VOCADS Works
The VOCADS process is simple and streamlined:
- Create: Design your survey in under 30 seconds using the intuitive Genius Survey creation wizard.
- Broadcast: Send surveys via email or QR codes.
- Collect: Respondents provide vocal feedback through a user-friendly interface.
- Visualize: Access real-time reporting and actionable insights.
Key Features
- Genius Survey Creator: An easy-to-use wizard for rapid survey creation.
- Customizable Landing Pages: Deploy personalized pages in seconds.
- Versatile Widget: Customize the appearance, location, and voice of the generative AI.
- Real-time Reporting: Gain instant analysis and recommendations.
- Multilingual Support: Conduct surveys in multiple languages.
Use Cases
VOCADS caters to a wide range of applications, including:
- Customer Relationship Management (CRM): Build stronger customer loyalty through personalized experiences.
- Marketing: Gain valuable market insights to refine strategies and reach new customers.
- Market Research: Automate and reduce the cost of qualitative surveys.
- Human Resources (HR): Provide team members with a convenient way to express their thoughts and feedback.
Why Choose VOCADS?
- Data Sovereignty: Utilize a secure and GDPR-compliant infrastructure.
- Speed and Efficiency: Deploy surveys and personalized pages in seconds.
- Real-time Analysis: Get instant insights and recommendations.
- Multilingual Capabilities: Conduct surveys in over 9 languages.
Testimonials
"I was surprised by how easy it was to create my campaign, and also by all the data that voice brings. I didn’t expect the data to be so rich and so processed in real time." - Carrie Roberts, Customer Relationship Manager
"Most of the time, my customer surveys were ignored or only half-filled. Voice surveys have made things easier, and I’m now able to understand what my customers like!" - Alexa Loverty, E-commerce store owner
"Vocads is a start-up with great ambitions, and with whom we have promising prospects for progress and solutions for our traveling customers!" - Laure Douarre, Innovation Project Manager – Transdev
"Creating and deploying my survey is so easy that I now send out a weekly voice survey to my team to let them express their thoughts!" - Rob Harris, HR Manager
Ready to Transform Your Surveys?
Start your free trial today!
