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Unthread: AI-Powered Slack Support Ticketing for Scalable Customer Service

Unthread

Unthread: AI-powered Slack support ticketing. Automate ticket creation, prioritization, and resolution. Improve response times and scale your support efficiently.

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Unthread: AI-Powered Slack Support Ticketing for Scalable Customer Service

Slack Support Powered by AI: Unthread

Unthread is an AI-powered ticketing system designed to streamline and scale your Slack support. It automatically tracks conversations as tickets, leverages AI to prioritize and assign them, and facilitates instant resolution. This allows support teams to manage incoming messages efficiently, improve response times, and enhance customer satisfaction.

Key Features

  • Automated Ticket Creation: All new conversations are automatically converted into tickets, complete with assignments and alerts.
  • SLA Management: Set alerts to meet your service level agreements (SLAs) and track response times.
  • Integrations: Seamlessly connect to task managers (Jira, Asana, Linear), HRIS, Okta, and other tools to automate request resolution.
  • AI-Powered Prioritization: Unthread uses AI to prioritize important tickets, ensuring timely attention to critical issues.
  • Collaboration Tools: Easily loop in colleagues and escalate tickets as needed to meet SLA targets.
  • Analytics Dashboard: Gain insights into response and resolution times, common issues, and areas for documentation improvement.
  • Omni-Channel Support: Unthread aggregates tickets and data from various sources, including Slack channels, DMs, emails, live chat, and customer portals.
  • AI-Driven Automation: Automate tasks and generate AI-powered responses based on question type and time of day.
  • Customizable Workflows: A powerful API allows for integration with internal tools and the creation of custom workflows.
  • Robust Security: Unthread adheres to SOC2 Type 2 compliance and industry-leading security practices.

Benefits

  • Improved Response Times: Faster resolutions lead to happier customers and increased efficiency.
  • Enhanced Collaboration: Seamlessly collaborate with team members to address complex issues.
  • Scalable Support: Handle a growing volume of support requests without sacrificing quality.
  • Data-Driven Insights: Gain valuable insights into customer issues and support performance.
  • Automated Efficiency: Reduce manual tasks and free up your team to focus on more strategic initiatives.

Comparisons

Compared to other Slack support tools, Unthread stands out with its comprehensive AI capabilities and robust integrations. While other tools may offer basic ticketing features, Unthread's AI-driven prioritization, automation, and analytics provide a significant advantage in terms of efficiency and scalability. It goes beyond simple ticket management to offer a holistic solution for managing and improving customer support within Slack.

Pricing

Unthread offers a variety of pricing plans to suit different business needs. For detailed pricing information, please visit the Unthread website.

Conclusion

Unthread is a powerful and versatile tool for businesses seeking to improve their Slack support operations. Its AI-powered features, robust integrations, and comprehensive analytics make it a valuable asset for teams of all sizes. By automating tasks, improving collaboration, and providing valuable insights, Unthread helps businesses deliver exceptional customer support while scaling efficiently.

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