Tagado: AI-Powered Customer Experience Data Intelligence
Tagado is an AI-based customer experience (CX) data intelligence platform designed to provide high-resolution, actionable insights. It helps organizations understand customer needs and preferences, boosting satisfaction, retention, and growth. By leveraging custom-trained NLP models, advanced machine learning (ML), and generative AI, Tagado automatically tags, classifies, and monitors internal and public customer experience data in real-time. This data is then clustered into granular intelligence, providing valuable information for CX, product, service, operations, and business teams.
Key Features
- High-Resolution Insights: Tagado delivers detailed customer insights, uncovering nuances across all data sources.
- Unified Tagging System: Creates a single system for all customer feedback, either based on your organization's structure or through Tagado's automatic classification.
- Real-time Monitoring: Allows for multi-level categorization, smart reporting, alerts, and event monitoring.
- AI-Powered Insight Engine: Constantly generates automatic, real-time alerts using machine learning models.
- Actionable Summaries: Provides summaries tailored to specific trends, interests, and stakeholders.
- Action-Driven Event Tagging: Enables efficient tracking and monitoring of key events.
- Seamless Integrations: Works with various feedback channels, both internal and external.
Benefits for Different Teams
- Customer Operations: Receive instant alerts on significant trends from customer feedback data.
- Customer Service: Benefit from a continuous flow of qualitative customer feedback insights in real-time.
- Customer Experience: Quickly extract actionable insights from CX data.
- Product: Prioritize key actions to maximize product value.
Data Security
Tagado prioritizes data security. The platform employs enterprise-grade security solutions and never stores sensitive data, always respecting existing permission settings.
Comparisons
While Tagado shares similarities with other CX analytics platforms, its unique blend of NLP, ML, and generative AI allows for a more granular and nuanced understanding of customer feedback. Unlike some competitors that focus solely on quantitative data, Tagado provides a comprehensive view incorporating both qualitative and quantitative insights. This allows for a more holistic approach to improving the customer experience.
Conclusion
Tagado offers a powerful solution for businesses seeking to leverage the power of AI to improve their customer experience. Its comprehensive features, robust security measures, and focus on actionable insights make it a valuable tool for organizations of all sizes.
