SuperDial: Automating Healthcare Phone Calls for Increased Productivity and Reduced Costs

SuperDial is an AI-powered solution designed to automate outbound healthcare phone calls, significantly boosting productivity and reducing costs for healthcare providers and DSOs. By leveraging the power of artificial intelligence, SuperDial handles tasks such as insurance verification, benefit verification, claim follow-up, and provider data calls, freeing up valuable staff time.

Key Features of SuperDial

• Automated Outbound Calls: SuperDial automates the process of making outbound calls to insurance payers and other healthcare entities.
• AI-Powered Call Handling: Intelligent AI handles the calls, navigating automated systems and interacting with human representatives.
• Human Fallback System: If the AI encounters difficulties, a human team steps in to ensure call completion.
• Customizable Call Scripts: Users can create and customize call scripts to match their specific needs.
• Flexible Call Placement: Calls can be placed via API, CSV upload, direct input on the portal, or EHR/PMS integration.
• Comprehensive Results Reporting: Detailed results are provided via API or CSV download, and are also viewable in the portal.
• HIPAA Compliant: SuperDial adheres to strict HIPAA compliance standards to protect sensitive patient information.

Benefits of Using SuperDial

• Increased Efficiency: Automate time-consuming tasks, allowing staff to focus on higher-value activities.
• Reduced Costs: Lower labor costs associated with manual phone calls.
• Improved Accuracy: Minimize errors associated with manual data entry.
• Enhanced Patient Experience: Faster processing of insurance and billing information leads to improved patient satisfaction.
• Scalability: Easily handle large volumes of calls without increasing staffing levels.

SuperDial Use Cases

SuperDial is applicable across various healthcare settings and workflows:

• Dentists: Automate insurance verification, reducing administrative burden.
• Medical Practices: Streamline prior authorization processes and claim follow-up.
• Revenue Cycle Management (RCM) Companies: Improve efficiency and accuracy of billing processes.
• Digital Health Companies: Automate provider data collection and verification.

SuperDial Integration

SuperDial offers seamless integration options to fit various workflows:

• API: Easily integrate SuperDial into existing systems via a robust API.
• CSV Upload: Upload data in CSV format for bulk call processing.
• Direct Portal Input: Use the user-friendly portal for convenient call placement.
• EHR/PMS Integration: Direct integration with existing EHR or PMS systems for streamlined automation.

SuperDial: A Real-World Example

In a case study, SuperDial helped Bikham reduce manual processes, saving 800 hours per month and processing 1,000 calls monthly. This demonstrates the significant time and cost savings achievable through SuperDial's automation capabilities.

Conclusion

SuperDial offers a powerful and efficient solution for automating healthcare phone calls. Its AI-powered capabilities, coupled with flexible integration options and robust reporting, make it an ideal choice for healthcare providers and DSOs seeking to improve productivity and reduce costs.