Scout: AI-Powered Interaction Intelligence for Enhanced Business Outcomes

Scout, by Soroco, is a revolutionary AI platform designed to map your AI journey and optimize your business processes. It leverages cutting-edge interaction intelligence to identify and resolve friction points, ultimately boosting your ROI and improving customer experience. This platform goes beyond simple process analysis; it delves into the intricate details of how teams and machines interact, revealing hidden inefficiencies and untapped potential.

Key Features of Scout:

• Discovers Work Patterns: Scout meticulously analyzes interactions to uncover all variations in work patterns, revealing hidden complexities and inefficiencies.
• Reveals Business Intent: It goes beyond surface-level observations to understand the true intent behind manual efforts, providing insights into underlying business needs.
• Connects to Outcomes: Scout directly links interaction data to key performance indicators (KPIs), demonstrating the impact of interactions on overall business outcomes.
• Industry-Specific Knowledge: With 20+ industries and functions embedded in its 500M parameter model, Scout offers tailored insights for diverse business contexts.
• Ready-to-Use AI Capabilities: The platform provides 10+ ready-to-use AI capabilities to connect business outcomes to interactions, streamlining analysis and action planning.
• Massive Dataset: Built upon the largest human-made dataset of 300 trillion interactions per year, Scout offers unparalleled accuracy and breadth of analysis.

Benefits of Using Scout:

• Increased ROI from Software: Optimize your software investments by identifying areas for improvement and maximizing their value.
• Optimized Cost of Operations: Reduce operational costs by streamlining processes and eliminating redundancies.
• Improved User and Customer Experience: Enhance user satisfaction and customer loyalty by identifying and resolving friction points in the user journey.
• Discover AI Investments: Identify areas where AI investments can improve business outcomes and maximize your return on investment.

Real-World Examples:

Scout has already delivered significant results for companies across various industries:

• Construction: A Fortune 500 construction company reduced employee attrition by 26% by optimizing payroll operations with Scout.
• Insurance: An insurance company reduced time to book new policies and increased underwriter productivity through higher straight-through processing.
• FMCG: A fast-moving consumer goods company improved agent productivity and overall efficiency using Scout's insights.

Industry Recognition:

Scout's capabilities have earned it significant recognition from leading industry analysts:

• Everest Group Leader in PEAK Matrix® Assessment: Digital Interaction Intelligence, 2024
• NelsonHall Leader in NEAT Assessment: Process Understanding, 2024
• HFS Research Enterprise Innovator in HFS Horizons: Process Intelligence Products, 2023
• Forrester Strong Performer in The Forrester Wave™: Process Intelligence Software, Q3 2023
• Soroco rated 4.9/5 in Gartner Peer Insights

Conclusion:

Scout is more than just a process intelligence tool; it's a strategic partner in your AI journey. By providing deep insights into team and machine interactions, Scout empowers businesses to optimize processes, enhance outcomes, and achieve sustainable growth. Schedule a demo today to see how Scout can transform your organization.