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Runnr.ai: Automate Hotel Guest Communication with AI

Runnr.ai

Runnr.ai automates hotel guest communication, reducing workload, boosting revenue, and improving guest satisfaction through AI-powered chat on WhatsApp and Booking.com.

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Runnr.ai: Automate Hotel Guest Communication with AI

Runnr.ai: Revolutionizing Hotel Guest Communication

Runnr.ai is an AI-powered virtual concierge designed to automate guest communication for hotels, significantly reducing repetitive tasks and boosting revenue through automated upselling. This innovative platform integrates directly with popular communication channels like WhatsApp and Booking.com, providing a seamless and personalized guest experience.

Key Features

  • Multi-channel Communication: Engage with guests effortlessly across WhatsApp, website chat widgets, and Booking.com.
  • AI-powered Chat: Runnr.ai's AI handles a wide range of guest inquiries, freeing up staff for more complex tasks.
  • Seamless Switching: Easily switch between AI and manual chat to address intricate issues.
  • Front Desk Notifications: Receive immediate alerts for guest requests requiring human intervention.
  • Customization: Tailor your virtual assistant to match your hotel's unique brand and guest journey.
  • Multilingual Support: Runnr.ai automatically translates messages, eliminating language barriers.
  • Proactive Messaging: Stay connected with guests throughout their stay with automated messages.
  • Messaging Dashboard: Monitor and manage guest interactions efficiently.
  • Comprehensive Analytics: Track key metrics, including interactions, requests, FAQs, and revenue generated.
  • Personalized Communication: Deliver tailored information based on guest preferences.
  • High Deliverability: Benefit from a 98% WhatsApp message deliverability rate.

Benefits

  • Increased Efficiency: Save up to 15 minutes per booking, streamlining operations.
  • Revenue Growth: Generate incremental revenue of up to €50 per room per month.
  • Improved Guest Satisfaction: Provide personalized and efficient support, enhancing the overall guest experience.
  • Reduced Workload: Decrease inbound questions and requests by up to 60%.
  • Proactive Engagement: Effortlessly engage with guests throughout their journey.

Integrations

Runnr.ai seamlessly integrates with leading property management systems and other third-party software solutions, providing a centralized platform for managing guest communication.

Testimonials

  • Maurits Bots (IT Manager, WestCord Hotels): "We receive fewer phone calls and experience a reduced operational workload. Our guests appreciate the personalized and efficient support."
  • Hans Pieters (Owner, Utrecht City Concepts): "Runnr.ai's simplicity is its strength. It's easy to reach guests using channels they already use."
  • Philip Herter (Hotel Manager, Hotel V Fizeaustraat): "Runnr.ai frees up staff to focus on the guest experience, not admin work."
  • Stan Heijsters (Financial Director, Theaterhotel Venlo & Mr Jigs): "We experience 60% fewer inbound questions since using Runnr.ai. Guests love receiving information via WhatsApp."
  • Mike Roefs (Marketing Manager, Excite Hotels): "Runnr.ai enables proactive engagement without additional operational burdens."
  • Shannon (Hotel V Fizeaustraat Guest): "Really useful service. Just another way the hotel goes above and beyond."

Getting Started

Runnr.ai offers a simple and quick onboarding process, taking approximately 30 minutes. The process involves completing a short questionnaire, connecting to your property management system, and testing the AI. After that, you can fine-tune the system based on guest interactions.

Conclusion

Runnr.ai is transforming the way hotels communicate with their guests. By automating communication, personalizing interactions, and providing valuable insights, Runnr.ai empowers hotels to enhance the guest experience and optimize operational efficiency.

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