Open: AI-Powered Customer Support on Autopilot
Open is a revolutionary AI-powered customer support platform designed to handle your company's support inflow via phone, web, WhatsApp, and email. It's like having 100 human agents working around the clock, but at a fraction of the cost. Open resolves 60-80% of complex customer support issues, significantly reducing your operational expenses.
Key Features
- Omnichannel Support: Seamlessly manages support interactions across web, phone, and email, all within a single dashboard.
- AI-Powered Phone Support: An AI-first call center handles complex issues and resolves them directly over the phone, including advanced features like call recording and multilingual AI.
- AI Actions: Open takes proactive actions, such as sending pre-scheduled emails and calls, based on customizable rules.
- Zendesk Handoff: Seamless integration with Zendesk allows for efficient handoff of complex cases to human agents.
- AI Email Support: AI-written emails provide prompt and helpful responses to customer inquiries.
- Powerful APIs: Extensive APIs allow for integration with your existing CRM and support systems.
- Multilingual Support: Handles customer interactions in multiple languages with ease.
- Cost-Effective: Significantly cheaper than traditional solutions like Zendesk and Intercom, often 12 times less expensive.
How Open Works
Open uses cutting-edge AI to understand and respond to customer inquiries. It can handle a wide range of issues, from simple troubleshooting to complex technical problems. When a case is beyond its capabilities, Open seamlessly escalates it to a human agent for resolution.
The platform features an intuitive dashboard that provides a clear overview of all support interactions. You can monitor key metrics, track agent performance, and manage your support workflow efficiently.
Integrations
Open integrates with a variety of popular tools, including:
- Zendesk
- Zapier
- Notion
- Confluence
- Shopify
And many more!
Pricing
Open offers a fair and transparent pricing model based on usage. You only pay for what you use, making it a cost-effective solution for businesses of all sizes.
Security
Open prioritizes trust, security, and compliance. The platform employs robust security measures to protect your data and ensure the privacy of your customers.
Conclusion
Open is a powerful and versatile AI-powered customer support platform that can transform how you handle customer interactions. Its omnichannel capabilities, AI-driven automation, and cost-effectiveness make it an ideal solution for businesses looking to improve their customer support operations and reduce costs. Join the waitlist today and experience the future of customer support!
