Loris: Conversational Intelligence for Leading Brands
Loris is an AI-powered platform that helps Customer Experience teams make better, faster decisions using insights from customer service interactions. Unlike traditional methods, Loris doesn't rely on surveys or lengthy QA processes; it extracts valuable information directly from existing conversations – calls, chats, and emails.
Key Features
- Real-time Insights: Loris provides immediate feedback on customer sentiment and identifies key issues.
- Omnichannel Integration: Seamlessly connects with major customer service platforms for streamlined workflows.
- AI-Powered Models: A library of pre-built, proven AI models ensures quick implementation and value.
- Continuous Improvement: Loris's Data Science team continuously updates and improves AI models, minimizing maintenance needs.
- Actionable Insights: Transforms raw conversation data into clear, usable insights for various teams.
Use Cases
- Customer Insights: Gain a deep understanding of customer needs and pain points.
- Quality Assurance: Monitor agent performance and identify areas for improvement.
- Agent Co-Pilot: Empower agents with real-time information to improve interactions.
Benefits
- Faster Decision-Making: Access actionable insights quickly, without lengthy analysis.
- Improved Customer Satisfaction: Address issues proactively and enhance customer experiences.
- Reduced Operational Costs: Streamline workflows and optimize resource allocation.
- Enhanced Agent Performance: Equip agents with the tools they need to excel.
Comparisons
While other platforms offer similar functionalities, Loris distinguishes itself through its speed of implementation, focus on real-time insights, and continuous model improvement. Unlike solutions requiring extensive training data or manual labeling, Loris leverages existing conversations, making it a more efficient and cost-effective solution.
Conclusion
Loris empowers businesses to transform customer interactions into valuable intelligence, leading to improved customer satisfaction, operational efficiency, and faster decision-making. Its ease of use, rapid implementation, and continuous model improvement make it a powerful tool for any organization seeking to enhance its customer experience strategy.
