Jochem: Get Accurate Answers Fast and Improve Knowledge On-the-Go

Jochem is an AI-powered knowledge management solution that helps organizations quickly find answers to customer and employee questions, improving knowledge accessibility and efficiency. It seamlessly integrates with existing systems, eliminating the need to search through files and articles. Jochem leverages smart matching to connect questions with the right experts when necessary, continuously learning and improving its knowledge base.

Key Features

• Instant Answers: Get accurate answers to customer and employee questions within minutes.
• Improved Knowledge Accessibility: Easily access information without searching through multiple files and articles.
• Expert Matching: Connects questions to relevant experts when Jochem can't find an answer.
• Automated Learning: Continuously learns from expert interactions, improving accuracy over time.
• Knowledge Base Enhancement: Easily add and update the knowledge base with full control.
• Seamless Integration: Integrates with various existing systems for a smooth workflow.
• Enhanced Efficiency: Saves time for both employees and customers by providing quick and accurate answers.
• Improved Employee Satisfaction: Reduces the burden on employees by handling routine questions.
• Increased Customer Satisfaction: Provides quick and helpful answers to customer inquiries.
• Secure and Compliant: ISO 27001 certified and GDPR compliant.

Use Cases

• Customer Support: Quickly resolve customer questions, improving satisfaction and reducing average handling time (AHT).
• Employee Onboarding: Provide instant access to company policies, procedures, and training materials.
• Internal Knowledge Sharing: Facilitate the sharing of knowledge and best practices across teams.
• Knowledge Base Management: Easily update and maintain a comprehensive knowledge base.

Benefits

• Reduced AHT (Average Handling Time): Faster resolution of customer inquiries.
• Improved Employee Net Promoter Score (eNPS): Increased employee satisfaction and engagement.
• Enhanced Knowledge Management: Improved access to and sharing of information.
• Increased Efficiency: Streamlined workflows and reduced time spent searching for information.
• Reduced Reliance on Specific Employees: Distributes knowledge and reduces dependency on individual experts.

Comparisons

While Jochem shares similarities with AI chat applications like ChatGPT, it distinguishes itself by focusing on internal knowledge management and seamless integration with existing organizational systems. Unlike ChatGPT, Jochem is designed to leverage and enhance an organization's existing knowledge base rather than relying solely on a vast external dataset. This ensures data security and relevance to the specific needs of the organization.

Conclusion

Jochem offers a powerful solution for organizations looking to improve knowledge management, enhance customer and employee experiences, and increase overall efficiency. Its ability to provide instant answers, learn continuously, and integrate seamlessly with existing systems makes it a valuable asset for any business.