Inbenta: Automate Conversational Experiences with AI
Inbenta's unified AI platform revolutionizes customer support, boosting efficiency and satisfaction. It empowers businesses to create human-like digital agent workflows, enabling customers to self-serve at scale. This results in increased customer satisfaction and significant cost savings.
Key Features
- Composite AI: Inbenta's proprietary AI boasts over 99% accuracy in generating human-like conversational responses. This high accuracy builds trust and encourages customer adoption of digital agents.
- Omnichannel Support: Seamlessly integrate AI across various channels, including social media, messaging apps, and CRMs. Support includes videos, voice, live translation, and easy escalation to live agents.
- Flexible Solutions: Inbenta offers adaptable solutions, from plug-and-play integrations to highly customized deployments, catering to diverse business needs.
- Comprehensive Platform: The platform includes chatbots, predictive search, AI-powered knowledge bases, interactive product videos, and agent assistance tools.
- Proven ROI: Inbenta's clients have reported an average ROI of 1200% compared to live agents, along with significant reductions in customer service escalations and increased self-service rates.
Use Cases
Inbenta's AI solutions are applicable across various sectors:
- Customer Experience: Enhance customer satisfaction by providing instant, accurate answers through preferred channels.
- Employee Services: Streamline internal communication and support, improving employee efficiency.
- Marketing & Sales: Improve lead generation and customer engagement through AI-powered interactions.
- Digital Transformation: Modernize customer service operations and drive digital transformation initiatives.
The Inbenta Difference
Inbenta's long-standing expertise in AI, coupled with its proprietary technology (combining Machine Learning, Natural Language Processing, and a native Lexicon), ensures superior accuracy and understanding. The platform's integration with Generative AI further enhances its capabilities, offering powerful, accurate, and flexible AI solutions.
Resources
Inbenta provides numerous resources to help businesses understand and implement its AI solutions. These include case studies, articles, and product demos.
Conclusion
Inbenta offers a powerful, versatile, and proven AI platform for automating conversational experiences. Its high accuracy, omnichannel capabilities, and flexible deployment options make it a valuable asset for businesses seeking to improve customer service, boost efficiency, and drive significant ROI.
