Brainfish: AI Self-Service That Reduces Customer Effort
Brainfish is revolutionizing customer support with its AI-powered self-service platform. Designed to adapt to how users want help, Brainfish reduces customer effort through an AI support agent that learns on its own, while still enabling human touch for moments that matter most.
Engage Customers and Get User Intelligence
Trusted by ambitious brands, Brainfish enables millions of customers by providing intuitive AI guidance. This platform layers AI into your existing systems, empowering users to self-serve, discover features, and achieve more with less effort. Features include AI Answers, Actions, Guidance, Knowledge Analytics, and an intuitive search function that delivers instant, contextual answers when users need them.
Use Cases Across Various Stages
Brainfish is versatile, offering solutions for different stages of customer interaction:
- Convert: Help prospects get the answers they need to request a demo, try products, or upgrade.
- Onboard: Personalize onboarding to familiarize new users with your product.
- Engage: Guide users to discover and master features naturally.
- Support: Let users choose how they want to learn and get help, with seamless escalation to human support when needed.
- Discover: Help users find new features as they use your product.
- Grow: Scale your customer experience by understanding and removing friction points.
Security and Compliance
Brainfish prioritizes security and compliance, holding ISO27001 & SOC 2 (Type 2) certifications and being GDPR-ready. Features include robust secure encryption (AES-256) for data at rest and TLS for data in transit, role-based access control, and the ability to choose between US, EU, and AU secure cloud data-centers. Importantly, Brainfish trains models only on aggregated, de-identified information, ensuring your data remains your data.
Customer Success Stories
Brainfish has made a significant impact on various companies:
- Smokeball: Increased self-serve rates to 83%.
- Cision One: Helps global teams understand product nuances 24/7.
- CareMaster: Crucial to onboarding, training, and support journeys.
- Madpaws: Consistently impressed by the effectiveness in managing support inquiries.
Conclusion
Brainfish is not just an AI platform; it's a comprehensive solution that enhances customer engagement, simplifies support, and ensures security. By integrating Brainfish into your operations, you empower your users to succeed on their own terms, ultimately driving your business forward.
