Brainfish: AI-Powered Self-Service for Enhanced Customer Experience

Brainfish is an AI-powered platform designed to seamlessly integrate AI guidance into your product, empowering users to self-serve, discover features, and achieve more with less effort. It helps users do more by providing intuitive search, personalized onboarding, and ongoing support, all while boosting key metrics like Net Promoter Score and product utilization rates.

Key Features

• AI Answers: Provides instant, contextual answers to user queries, drawing from all your content sources. This ensures users find exactly what they need, quickly and efficiently.
• Actions: Guides users through tasks and processes, simplifying complex workflows and improving overall usability.
• Guidance: Personalizes the onboarding experience, familiarizing new users with your product in a relevant and helpful way.
• Knowledge: Offers a comprehensive knowledge base accessible through intuitive search, ensuring users can easily find solutions to their problems.
• Analytics: Provides valuable insights into user behavior, allowing you to identify friction points and optimize your product for better user experience.

Benefits

• Increased Self-Service Rates: Empower users to resolve issues independently, reducing the burden on your support team.
• Improved User Engagement: Keep users actively engaged with your product by providing seamless guidance and support.
• Enhanced Product Adoption: Help users quickly learn and master your product's features, leading to higher utilization rates.
• Reduced Customer Effort: Streamline the user experience, making it easier for users to achieve their goals.
• Boosted Net Promoter Score: Improve customer satisfaction and loyalty by providing exceptional support and guidance.

Use Cases

Brainfish is applicable across various industries and use cases, including:

• Onboarding new users: Provide personalized guidance to help new users quickly get started with your product.
• Improving customer support: Reduce support tickets by empowering users to self-serve and find answers to their questions.
• Increasing product utilization: Guide users to discover and master new features, leading to higher engagement and satisfaction.
• Enhancing the overall user experience: Create a more intuitive and user-friendly experience by providing seamless AI-powered assistance.

Security

Brainfish prioritizes security and compliance, holding ISO27001 & SOC 2 (Type 2) certifications and being GDPR-ready. Robust security measures include secure encryption (AES-256), role-based access control, and the option to choose between US, EU, and AU secure cloud data centers. Importantly, Brainfish never stores anything it doesn't need to, and your data remains your data.

Customer Testimonials

"We're super impressed with the level of support you have shown us to date, and the product's efficacy after just a few months of working together." - Omer Khan, Smokeball, Head of Client Experience

"Brainfish is helping our global teams with understanding the nuances of our product 24/7." - Dylan Vidal, Cision One, Director of Product Strategy

Conclusion

Brainfish offers a comprehensive solution for businesses looking to enhance their customer experience through AI-powered self-service. By empowering users to do more with less effort, Brainfish helps businesses improve key metrics, increase customer satisfaction, and drive overall growth.