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Albus: AI-Powered Support Agent Co-pilot for Instant Query Resolution

Albus

Albus, the AI-powered support agent co-pilot, instantly resolves complex customer queries by searching internal knowledge bases (Intercom, Confluence, etc.), improving first-call resolution and agent efficiency.

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Albus: AI-Powered Support Agent Co-pilot for Instant Query Resolution

Albus: Your AI-Powered Support Agent Co-pilot

Albus is an AI-powered co-pilot designed to empower support agents by instantly resolving complex customer queries. It achieves this by seamlessly searching through your company's internal knowledge bases, including platforms like Intercom, Confluence, Slack, and HubSpot. This allows agents to quickly find the precise information they need, reducing search time and significantly improving first-call resolution rates.

Key Features and Benefits

  • Instantaneous Query Resolution: Albus drastically reduces the time spent searching for answers, allowing agents to focus on providing immediate support.
  • Improved First-Call Resolution: By providing agents with the right information instantly, Albus increases the likelihood of resolving customer issues on the first contact.
  • Seamless Integration: Albus integrates with popular platforms like Intercom, Confluence, Slack, and HubSpot, making it easy to access your existing knowledge base.
  • Enhanced Agent Efficiency: Agents can handle more queries efficiently, leading to increased productivity and improved customer satisfaction.
  • Centralized Knowledge Access: Albus consolidates information from various sources, providing agents with a single point of access to all relevant data.
  • Up-to-Date Information: Albus ensures agents are working with the most current information, reducing the risk of providing outdated or inaccurate responses.

How Albus Works

Albus leverages AI to intelligently search and analyze your company's internal knowledge base. When an agent encounters a complex query, they can simply ask Albus for assistance. Albus then quickly identifies and delivers the most relevant information from your integrated platforms, enabling the agent to provide a prompt and accurate response to the customer.

Case Studies

  • Buffer: Albus significantly improved Buffer's first response time and overall resolution time by providing precise answers after analyzing all information sources. Their escalation specialist, Danny Mulcahy, highlighted the positive impact on their team's efficiency.
  • Benivo: At Benivo, Albus changed the team's initial reaction from 'Who should I reach out to?' to 'Oh, I can just ask Albus!'. This demonstrates the tool's ability to streamline workflows and empower agents to take ownership of complex issues.

Security and Privacy

Albus prioritizes security and privacy at every step. It's SOC-2 Type II certified, ISO 27001 & 27701 certified, and your data remains yours – it's inaccessible to anyone else and is not used to train the GPT model.

Conclusion

Albus is more than just a search tool; it's a strategic asset for support teams looking to enhance efficiency, improve customer satisfaction, and reduce resolution times. By providing agents with instant access to the right information, Albus empowers them to deliver exceptional support and elevate the overall customer experience. Try Albus today and experience the difference!

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